Tired of Stripe's poor customer support (1.3/5 Trustpilot) and developer-only focus? Lopay offers the UK's lowest rates at 0.79% flat (or 0.39% via Visa cashback), better support, and 4.7/5 Trustpilot rating.
Stripe is powerful for developers, but small businesses face these challenges:
Stripe has a shocking 1.3/5 Trustpilot rating. Thousands of complaints about email-only support, slow responses, and sudden account suspensions.
Stripe is built for developers and tech companies. Small businesses without technical teams struggle with setup, integrations, and troubleshooting.
Stripe charges 1.5% + £0.20 per transaction. On £10,000/month, that's £170 vs Lopay's £79 (or £0 with Visa card).
Powerful API for developers
Excellent documentation and tools
Global payment support (135+ currencies)
Advanced fraud detection
1.3/5 Trustpilot rating (worst in industry)
Email-only support with slow responses
Requires technical knowledge to set up
No cashback fee reduction available
Bottom line: Stripe is excellent for developers building custom payment flows. But for UK small businesses wanting simple in-person payments, the pricing is complex and support can be slow. Lopay offers straightforward 0.79% flat fees with instant setup — no coding required.
| Feature | Stripe | Lopay |
|---|---|---|
| UK Card Fee | 1.5% + £0.20 | 0.79% flat (or 0.39% via Visa cashback) |
| EU Card Fee | 2.5% + £0.20 | 0.79% flat (or 0.39% via Visa cashback) |
| Monthly Fee | £0 | £0 |
| Contract | None | None |
| Trustpilot Rating | 1.3/5 ⭐ | 4.7/5 ⭐⭐⭐⭐⭐ |
| Customer Support | Email only (slow) | Phone + Email (fast) |
| Setup Difficulty | Technical (requires dev) | Simple (5 minutes) |
| 0% Fee Option | No | Yes (Visa card) |
| Monthly Cost (£10K volume) | £170 | £79 (or £0 with Visa card) |
| Annual Savings vs Stripe | - | £1,092 - £2,040 |
See how much you'd save by switching from Stripe to Lopay
Lopay has the highest Trustpilot rating in the UK (4.7/5). Stripe has the worst (1.3/5). The difference is night and day.
Phone and email support with fast response times. No more waiting days for email replies like with Stripe.
UK-Based TeamUse our free Visa expense card and get 0.39% effective rate via Visa cashback on processing fees. The only processor in the UK offering the UK's lowest fees from just 0.39%.
Exclusive to LopayJoin 30,000+ UK businesses who switched from Stripe to Lopay for better rates and actual customer support.